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IT Support for schools

We have over 9 years’ experience providing IT solutions in the education sector, and our expert team provide an industry-leading support service.

With over 97% 5-star feedback, you can be assured that Trailblaze IT provide high quality services and at the best prices.

IT support service

Our IT Support packages are designed based on feedback from teachers and provide the best available IT solution to schools. Choose from either Set Visits or Unlimited Visits. Our Set Visits package is flexible and provides IT support at a schedule which suits your school and budget, with the added benefit of remote support 5 days per week.

Our Unlimited Visits package is our most popular package, providing as many site visits as required, with no cap or hidden fees. The Unlimited Visits package also comes with 2 hours Proactive IT Management, to take care of your Antivirus, Back ups, Security, Server Management, Network Management and Updates. Our Unlimited Package also includes Cloud, Server and Infrastructure Support and remote support 5 days per week.

Our IT Support service is fully conversant with evolving legislation regarding the provision of IT & Network Services in Primary and Secondary School environments. Our IT Support service includes:

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Site visits

Either Scheduled or Unlimited depending on chosen package

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Proactive IT Management (unlimited package only)

Up to 2 hours per week, to include management of; Antivirus, Back ups, Security, Server, Network, Updates and Web Filtering checks.

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Cloud, Server & Infrastructure support (unlimited package only)

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Includes remote support for every member of Staff and all devices

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Backed by our Standard SLA for guaranteed response and resolution times for every request. We aim to respond to all requests within 1hr

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New devices setup at no extra cost

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PC, Laptop, iPad and Chromebook remote management

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Office 365 and Google Workspace remote management

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Teams and Zoom remote management

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Onsite server and network management

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Procurement & IT strategy advice

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Priority support for Ofsted as standard

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No hidden fees

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Trailblaze are always willing to go the extra mile to resolve our issues as quickly as possible

Chris Guy, Amtek Group

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We are so happy we switched to Trailblaze IT for our support - the service has been excellent

All Saints Primary School

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We now have an extremely reliable IT solution for our school

Verwood First School

somerford primary school

We would definitely recommend Trailblaze to other schools.

Somerford Primary School

holy trinity primary school

Staff have been very impressed with the service

Holy Trinity C.E. Primary School

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Request brochure with latest prices

Find out more about our services by requesting our brochure with our latest prices.

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Watch our testimonial videos

We visited some of our schools to find out what they thought of us.

Forest Park School, Southampton

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Rob Hatherley, Headteacher at Forest Park School, explains how Trailblaze IT have made a positive difference to the IT at Forest Park.

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Steve Rice, IT Technician at Forest Park School, discusses working alongside Trailblaze IT.

Somerford Primary School, Dorset

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Jeremy Wallace, Deputy Head at Somerford Primary School, describes his experience with Trailblaze IT.

Find the package for
your school

Features

  • Unlimited Remote support
  • Backed by our industry leading SLAs
  • Helpdesk Access
  • New device setup
  • PC, Laptop, iPad & Chromebook management
  • Office 365 and Google Workspace management
  • Teams and Zoom management
  • Onsite server and network management
  • Procurement & IT Strategy Advice
  • Priority support for Ofsted as standard
  • Unlimited site visits
  • Up to 2 hrs per week Proactive IT Management
  • Cloud, Server and Infrastructure support

Advanced add-ons

  • Managed IT Services

Scheduled Visits


Choose a set visit schedule that suits your school and budget - with unlimited remote support as standard.

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Unlimited Visits


Unlimited IT support at a fixed price, including both unlimited visits and unlimited remote support.

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Managed IT services

Our Managed Services Bundle is designed to reduce your IT costs whilst keeping your school safe, secure and provide your staff with maximum flexibility.

saving-piggy-coins Save 50% with our Managed Services bundle compared to individual services.

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Cloud hosting
We host a copy of your network in the cloud to allow you to continue working in the event of a server outage at the school.

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Cloud Remote Access
Allow your staff to access their school documents, apps and shared areas from home on any device using our secure, GDPR compliant remote access

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Cloud Anti-Virus Protection
Our cloud based anti-virus solution designed to protect your data.

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Server-as-a-Service
We provide, manage and maintain a server on loan for the duration of the contract, saving you £5,000-£10,000 every 5 years in replacement costs.

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Cloud (Offsite) Backup Service
We provide a cloud back for your files to protect you from data loss, hardware failures and natural disasters.

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Onsite Backup Service
We provide a backup solution to automatically backup the files stored on your network.

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Offline Backup Service
In-line with DFE guidance, we provide an offline backup service to protect you from ransomware and disasters.

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Disaster Recovery Solution
We provide a full disaster recovery solution and service so you are covered in the event of a disaster.

Fresh start

We like to provide our schools with the best possible service. As part of joining Trailblaze IT, we can install a brand new system and service all of your IT equipment.

Many schools have outdated IT systems that are plagued by recurring issues, causing problems across their network. We want schools to experience IT at its best, so as part of our onboarding process, we can install a brand new, safe, reliable and secure system based on our tried and tested build standards.

As part of the Fresh Start service, we also service all of your IT equipment, including laptops, PC’s, iPads, cabling and projectors, to ensure that everything is running smoothly.

We aim to resolve all outstanding and underlying IT issues to provide staff with the best IT experience from day one.

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We install a faster, reliable IT system

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All classroom IT equipment is calibrated and checked

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We perform a complete backup of all your files across the entire network and every device

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We install apps and initiate updates

Looking for another service?

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Double your speed for less with our Managed service

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Cloud hosting and Microsoft 365. Find out how the cloud can help you

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You're in safe hands

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User-focused

We offer a comprehensive range of Managed IT Services to help you get the best from your IT. Delivered by a highly skilled and experienced team, we offer enterprise-class services to satisfy the scale of any organisation, whilst always maintaining an intimate, user-focused approach.

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ISO 9001 & ISO 27001 compliant

We work within ISO 9001 & ISO 27001 standards and ensure everything we do is documented, audit-able and always completed to a high standard and inline with our internal processes and procedures. Internal automation, documentation and procedures allow us to provide highly effective support. Our integrated quality and IMS policy is available on request.

We work with the best

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Want to find out more?

Our friendly team will be happy to help. Please contact us today using the details below:

phone

0330 223 6000

Mon - Fri

email-action-at

info@trailblazeit.co.uk

Happy to help

Speak to our team today